Returns, Cancellations & Refunds
Oakdene undertakes to reimburse you for any product delivered to you that is incorrect, faulty or is in a damaged condition. If you wish to return a faulty, damaged or incorrect product, please contact us within 7 days and we will fully refund or replace the goods concerned, including any associated shipping costs at our expense.
Faulty, undrinkable wines will be replaced or refunded. Please contact us within 7 days and we will fully refund or replace the goods concerned.
Refunds will be processed promptly and make take up to 7 business days to be received.
Orders cannot be cancelled once accepted, unless by arrangement with us. Please contact us immediately, should you wish to cancel an order.
WINE IS A DELICATE COMMODITY
Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Oakdene is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser.